Case Study #2
Enterprise AI Knowledge Base for a Japanese Electronics Giant
A major Japanese electronics conglomerate faced a bizarre obstacle. This company was known for its innovative ideas and diverse products. But it couldn’t enable its vast workforce to access and utilize internal policy documents efficiently. They had thousands of employees and worked in a very complex regulatory environment. So, they needed a secure, scalable knowledge (doc) management solution.
The Challenge
Complexities We Had to Tackle
The internal knowledge of the firm was siloed within different departments. It was stored in lots of bizarre formats. Some documents couldn’t even be retrieved properly. Employees there were spending a lot of time searching for policy documents. The core challenges we were requested to resolve included:
- Fragmented document repositories across departments
- Manual, time-consuming search processes that hampered productivity
- Need for secure, role-based access to sensitive information
- Integration with existing communication platforms (MS Teams) and corporate identity management (Active Directory)
Solution
Turning Challenges into Capabilities
We at CognoVerse partnered with them to design and deploy an AI-driven internal knowledge base. We used the latest RAG advancements using LLaMA-3. This Retrieval-Augmented Gen solution ensures secure and seamless access to policy documents for every employee.
Key Features:
- LLaMA-3 RAG architecture: The AI uses a state-of-the-art LLaMA-3 language model, enhanced with retrieval capabilities, to give factually accurate, context-aware responses by referencing the most relevant internal documents.
- Natural language querying: Staff members ask queries in plain language. They use the MS Teams software solution for this purpose. No need for complex search queries…
- Active Directory integration: The knowledge base was integrated with the AD of the client. So, each response is now tailored to the user’s department and role. Also, crucial or sensitive information remains protected.
- Role-based personalization: The AI also filters results and prioritizes them based on a user’s role and department. This way, it makes sure that every employee is getting only a relevant, actionable piece of information.
- Seamless MS Teams Experience: The knowledge base is accessible directly within MS Teams, the client’s primary collaboration platform, streamlining adoption and minimizing training requirements.
